FAQ about MCC
The MCC (Member Contact Center) handles various requests from Thailand Privilege members.
Booking EPA support for entry and leaving the country
Reservations for limousine transportation upon arrival and departure、Spa/golf reservations
Please feel free to contact them when making reservations.
FAQ
FAQ
Where is Thailand Privilege's MCC?
Thailand Privilege's MCC is located in Bangkok.
Who can use Thailand Privilege MCC?
Thailand Privilege MCC is available to Thailand Privilege members.
How can I contact Thailand Privilege MCC?
You can contact Thailand Privilege's MCC by phone or email.
Are there any Enblish speaking staff at Thailand Privilege MCC?
What are the opening hours of Thailand Privilege MCC?
Thailand Privilege's MCC is available in English 24 hours a day, 7 days a week.
English support is available basically 24/7.
Is the phone number for Thailand Privilege MCC in Thai?
Thailand Privilege's MCC telephone has an automated voice in English.
If you would like to receive assistance in Japanese, please press 1 after the automated voice.
This will lead you to the English language specialist.
The number of staff in charge is limited, and if everyone is busy, you may have to wait.
Please tell me how to make a reservation for pick-up when entering Thailand.
Please follow the steps below to make a reservation for an EPA (Elite Personal Assistant) to pick you up when you arrive in Thailand.
We recommend contacting us by email.
Information to give MCC below
name
Member ID
Date and time of entry
Immigration flight number
Estimated time of arrival
If you are also making a reservation for limousine transportation, please also let us know the name and address of your hotel or condo.
How many people does a limousine seat?
The sedan-type limousine (BMW Camry) can accommodate up to 3 people, excluding the chauffeur.
Also, the trunk can fit two to three large suitcases.
If you have a large group or a lot of luggage, we also offer a 12-seater commuter van.
Can a friend ride in the limousine with me?
Yes. However, you can only ride together to the same destination.
How do I meet the EPA for the meet and greet service?
The EPA will be waiting for you as you exit the plane and exit the boarding bridge holding your name.
Can family members or friends ride in the airport cart?
The cart can accommodate up to 3 people (excluding EPA).
Up to two people can also ride with you.
Can I bring my friends along on Fast Track?
Only members and first-degree family members are allowed on the fast track.