FAQ

The entire application process could take up to 1 month to 3 months.

A residence certificate is an official document stating your current home address (permanently or semi-permanently). The document can be issued by either the embassy representing your home country, or by the immigration office in your residence area. Please be reminded that a TM30 receipt is not a residence certificate.
The purpose of the residence certificate is mostly for buying vehicles and/or applying for a driving license in Thailand, and it may also be required for some other legal matters.
To apply for a residence certificate from the embassy, please be informed that requirements and costs may differ depending on the regulations of each embassy. You are strongly advised to contact the embassy directly for a precise information of the fee, required documents, and the procedures.

To apply for a residence certificate from the immigration office, you must have done 90-day reporting at least once. If you have never done a 90-day reporting in your latest entry, you will not be able to apply for a residence certificate from the immigration office.

Required documents for “Residence Certificate”
1.Application form for Residence Certificate in Thailand
2.Original passport (and a copy of the biodata page, current visa, latest entry stamp, and TM.6 Card)
3.Receipt of Notification of 90-day report
4.A copy of your Receipt of Address Notification (TM.30)
5.A copy of your house lease agreement and rental contract where you stay including
-A copy of ID/Passport (if a foreigner) of the landlord
-A copy of the house registration book of the landlord
-A copy of the title deed to confirm who is the owner required if the landlord is not a household
6.One passport-size photo (white background - taken within 6 months)
You can contact the immigration office where you have reported your most current 90-day reporting to apply for a residence certificate. Please note that the processing time takes 10 – 15 working days, and the fees may differ for each immigration office.
After documents are successfully submitted, you will be given a receipt in which you will be required to bring along to pick up the residence certificate. The validity of the residence certificate is 30 days, unless stated otherwise.
Please do not make copies of the residence certificate. Should you need to use another certificate, you will be required to apply for another document.

The TM30 notification and its underlying laws are about the obligation of a landlord (housemaster, possessor, or manager) to report the stay of a foreigner (non-Thai national) in his/her property. All foreigners staying in Thailand must be aware of this regulation. The laws about TM30 and the obligation to report a foreigner’s stay have been in place for some time since 1979, but the government has started to enforce it more strictly lately and added this as a requirement to the 90-day reporting and extension of visa.

There are 3 ways to do TM30 Notification.

1.TM30 Notification in person at the immigration office in your residence area
A foreigner staying in Thailand must prepare:

1. a copy of passport (photo page)
2.a copy of the visa page in the passport
3.a copy of the departure card

The landlord should prepare:

1.a copy of the title deed of the property
2.a copy of the rental contract
3.a copy of their National ID card or passport 4. TM30 form (downloadable here)

After the registration or notification, the landlord will get a stamped return slip, which is the lower part of the form (also known as Receipt of Notification). You are strongly advised to always keep this receipt of notification with you. This Receipt of Notification is one of the important documents when going to the Thai Immigration for any matters such as stay permission extension or 90-Day reporting. Please note that if you lost the Receipt of Notification, you will be required to visit the police station to file a police report. You will then need to bring a police report document to the immigration office to issue a new Receipt of Notification. You can take photocopies of the Receipt of Notification and keep only copies of it with you, so that the real Receipt of Notification can be kept in a safe place. Now, foreigners are not required to do TM28 report when they travel to other provinces for a short period of time. Therefore, the Receipt of Notification is valid as long as your current address is the same. However, if you move to other places, you will be required to do a new TM30 Notification within 24 hours of arrival at the new place. Also, if you leave the country, even if you stay at the same address, you will be required to do a new TM30 Notification within 24 hours of arrival when you reenter the country.

2.TM30 Notification through website
at https://extranet.immigration.go.th/fn24online/

3.TM30 Notification through Mobile Application “Section38” (Downloadable only in Thai Region for Both IOS and Android)
At the moment, the Application “Section38” is voted the best and easiest way to do TM30 Notification. For web- based and mobile application reporting, you will be required to create an account first. Once the account is created, you will then be able to proceed with doing TM30 Notification.

The responsibility to report the stay of a foreigner belongs to the host: the landlord of a property, the hotel, or the service apartment. In case the foreigner owns his/her room in a condominium, he/she will be required to do the report. Delayed or late reporting of a foreigner can cause a penalization of 800 THB to 1,600 THB per person.

No, we do not. Elite Personal Liaison Service is only provided in Bangkok. Please accept our apologies for any inconveniences this may cause you.

This depends. Thailand Privilege Card Co. Ltd. has a contract with Kasikorn Bank and Bangkok Bank only, in which it is certain that members can open a bank account with these two banks with their Thailand Elite Visa.

However, Siam Commercial Bank or TMBThanachart Bank has no contract with Thailand Privilege Card Co. Ltd. We are unable to confirm whether member can open an account with these two banks using their Thailand Elite Visa.

Therefore, please contact the back directly for more information as each bank may have their own conditions on opening an account.

No, we cannot. When doing an extension for stay permission, all foreigners must be present at the immigration office as there is a requirement of taking a photo and a fingerprint scan.

No, you cannot. Thailand Elite is unable to do 90-day reporting for members who have gone overdue already. We can only do 90-day reporting for members who have not reach their due date. All foreigners who are overdue for their 90-day reporting must contact the immigration office in the area of residence to do the report in person only. Please note that there will be a penalty fee of 2,000 Baht (in cash only).

First, you are strongly advised to contact your embassy in Thailand or nearest country. The Embassy will give you further information on what needs to be done. However, in most cases, you will be required to visit the police station to file a report of lost passport first. After you receive a police report document, you will be required to use this document to issue your new passport.

Once you have received a new passport, you must provide a copy of your new passport to Member Contact Center, as Thailand Elite must keep your information to the latest update. Member Contact Center will then give you further instructions on how to affix new Thailand Elite Visa in your passport.

No, we cannot. Problems relating with bank services, such as incorrect money transferring, usually require self- identification and personal information.

To prevent possible leakage of important personal information, Thailand Elite will not act on member's behalf in financial matters.

We would like to humbly recommend that you contact the bank in person, you can also assign your trusted translator to help you speak to the bank if necessary .

In case the money was transferred from an overseas bank, you are advised to contact the bank that originates the transfer.

This may depend on the purpose of showing the document. However, it is not recommended to use one document instead of another. We strongly suggest that you have copy of both documents attached in your passport.

Passport can be sent to Thailand Elite Office on Sathorn Road for 90-day Reporting only if...
-member holds a valid Privilege Entry Visa (PE) and
-member has a TM30 receipt with an address in Bangkok
stated in the receipt and
-member is still in good due date for 90-day reporting
and
-member has all required documents for 90-day reporting
However, Thailand Elite cannot do Stay Extension for member's behalf. When doing an extension for stay permission, all foreigners must be present at the immigration office as there is a requirement of taking a photo and a fingerprint scan.

A retirement visa is considered as a Non-O visa, which needs to be cancelled before affixing Thailand Elite Visa.

You will be required to cancel your Non-O properly before making an appointment to affix Thailand Elite Visa. Or you can choose to fly out of the country and come back to affix Thailand Elite Visa at Suvarnabhumi airport or Phuket airport upon your international arrival flight.

The Elite Easy Access Member can upgrade during the 5- year validity period, 3 months prior to the expiry date of the membership to the following membership types:

(i)Elite Ultimate Privilege Membership; or
(ii)Elite Superiority Extension Membership
(i) Elite Easy Access to Elite Ultimate Privilege Membership
If you paid THB 600,000 for the Elite Access membership, the upgrade fee for the Ultimate Privilege Membership shall be THB 1,498,000 (one million, four hundred and ninety-eight thousand Baht only) inclusive of value-added tax.
If you paid THB 500,000 for the Elite Access membership, the upgrade fee for the Ultimate Privilege Membership shall be THB 1,605,000 (one million, six hundred and five thousand Baht only) inclusive of value-added tax.
(ii)Elite Easy Access to Elite Superiority Extension Membership
If you paid THB 600,000 for the Elite Access membership, the upgrade fee for the Elite Superiority Extension Membership shall be THB 400,000 (four hundred thousand Baht only) inclusive of value-added tax.
If you paid THB 500,000 for the Elite Access membership, the upgrade fee for the Elite Superiority Extension Membership shall be THB 500,000 (five hundred thousand Baht only) inclusive of value-added tax.
Once the membership upgrade is completed by the Company, this membership shall be converted and subject to all terms and conditions set forth in the Elite Ultimate Privilege Membership or the Elite Superiority Extension Membership Agreement.
EEA members who wish to upgrade to EUP or ESE must proceed with the upgrade application at least 3 months prior to the expiry date of the membership. All fees, charges, and payments defined are non-refundable.

Condition
-Only Elite Easy Access membership is eligible to upgrade to EUP and ESE packages.
-Due to company policy, Elite Easy Access membership validity must remain valid for more than 3 months before the membership upgrade application process.-
-The upgraded membership will be activated after payment for the membership upgrade fee has been successfully transferred to the Thailand Elite bank account. If you agree for upgrading your membership now, please send us the completely filled-in application form as an attached file and scan of the below required (PDF files are preferred) documents to us by replying to this email (crm@thailandelite.com) for checking the correctness before sending us the original application form and copy of other required documents to Thailand Elite address by post as following details;
-Completely filled in the application upgrade as an attachment (please attach a colored passport-size photo (2x2 inches) to the form and please make sure to sign all pages with the same signature as shown in your passport (please note that on page no.2 requires 2 signatures at the middle and bottom of the page)
-A copy of the current valid passport with signature
-A copy of your current Thailand Elite visa
-A copy of the latest arrival stamp and extended visa stamp (if currently you are in Thailand)
Thailand Privilege Address:
CRM Section
Thailand Privilege Card Co., Ltd. 110/2 North Sathorn Road, Silom, Bangrak, Bangkok 10500

In addition, please acknowledge and agree to the following information when you upgrade your current membership package (Elite Easy Access) to the new package (Elite Superiority Extension)
-The short-haul transfer service offered in the Elite Easy Access package and all your advance transfer bookings and will be terminated (when your new membership ID has already been issued) since there is no transfer service included in Elite Superiority Extension package
When upgrading to Elite Superiority Extension membership, you can still use airport services as follow;
-VIP greetings by Elite Personal Assistant (EPA) and escort
on international arrival and departure
Also, after receiving the completed documents it will approximately take about 1-2 months for the Immigration checking process. We will send the approval and membership upgrade fee payment information to your email.

We hope the above information would be helpful and for further inquiries you may have, please feel free to contact us.

According to Immigration Bureau of Thailand, Thailand Elite Members are required to do a 90-Day Report if they plan to continuously stay in the country without leaving for 90 days or over. 90-Day reporting can be done in person with the immigration office in the area of residence and can be done online from the second time (for each entry) onwards. Failure to conduct a 90-day report within the due date will result in a fine of 2,000 Baht.

According to Immigration Bureau of Thailand, if the length of your current passport is not up to five-year period, the validity of Thailand Elite’s Privilege Entry Visa will be given in accordance with the expiration date stated on the passport instead of being given a full 5-year visa.
Nevertheless, all members are eligible to process a Privilege Entry Visa as long as their membership status remains valid. If the visa is given less than 5 years, members can obtain the rest of the validity in the new passport.

Please be informed that Thailand Elite requires at least three blank visa pages of your current passport (not including observation pages or endorsement pages).

Thailand Elite visa is called "Privilege Entry Visa" (PE), with the following advantages.
1.A unique five-year multiple entry visa categorized as long-term tourist visa
2.No re-entry permit required before leaving the country
3.One-year permission to stay in the country per each entry
4.Stay in Thailand longer without the usual need to leave the country as the visa comes with option of extension (with fees)
5.Elite Personal Liaison services to assist members with Stay Permit Extension Chaeng Wattana Immigration office, Bangkok (with fees)

You can apply for Thailand Elite Membership even if you are overstaying, as the application process does not concern with current overstay situation. However, if you have any overstay record during your current visit, you will be unable to obtain Thailand Elite Visa within the country. Application process may be successful, but you will be required to leave the country and get your Thailand Elite Visa affixed and validated upon your next visit.

90 Days Report is the process of reporting 90 Days Notification of the Address in Thailand (in case of staying longer than 90 days). According to the Immigration Law, Thailand Elite Members are required to do the 90-day

reporting if planning to stay in Thailand for more than 90 days. This report is compulsory and will have to be done every 90 days if you do not leave the country. When you do a 90-day reporting, you will be given a notification receipt that will state the next due date to do 90-day reporting. If you leave the country before the due date, you will not be required to do 90-day reporting. And when you return to Thailand, the counting of 90-day reporting will start over.


Members with PE Visa who live in Bangkok area (and hold a TM30 receipt with an address in Bangkok) can drop off your passport at Thailand Privilege Card Co., LTD Head Office on Sathorn Road for 90-day reporting. We are receiving passports for 90-day reporting only on Monday from 8.30 AM – 4.30 PM. (The date can be changed due to the public holidays. To check for specific date to drop your passport in each week, please find more information on our official website at www.thailandelite.com or our official Facebook page: www.facebook.com/ThailandElite )

You must drop your passport within 15 days before your due date. If you miss this deadline, Thailand Elite will not be able to do 90-day reporting on your behalf, and you will be required to do the reporting at the Immigration office by yourself.

Passports will be ready for members to collect back only on Friday afternoon from 1.00 – 4.30 PM. (The date can be changed due to the public holidays. To check for specific date to drop your passport in each week, please find more information on our official website at www.thailandelite.com or our official Facebook page: www.facebook.com/ThailandElite )

*IMPORTANT: Please check your next 90-day reporting schedule to avoid the penalty fee for late reporting of THB2,000. Please note that you will require to do 90-day reporting in person at the immigration office if you are late for the report.

You may consider doing the online 90-day reporting. For further information, please visit https://extranet.immigration.go.th/fn90online/online/tm47/TM47Action.d

•For members who live in Chiang Mai, Pattaya and Phuket, you can contact our representative offices for 90- day reporting service as follows;

N.A. Services (Thailand) CO.,LTD.
Address: 202/132 Moo 9 Nongprue, Banglamung, Chonburi 20150
Tel: 038-411-448, Fax: 038-428-579
Website: N/A
Operation Hours: Mon - Fri 09.00 - 17.00 hrs. Main Contact Person
Khun Kanlaya Jaroenprom (Khun Aom) Tel: 038-411-448
Fax: 038-428-579
Mobile 094-456-2495
Email: aom.nok@hotmail.com

Phuket Visa Law Office
Address: 12/37 Moo 1 Chaofa East Road, Thambon Chalong, Muang, Phuket 83130
Tel: 076-263-475, Fax: 076-374-563
Website: www.phuketvisa.com
Operation Hours: Mon - Fri 10.00 – 18.00 hrs.
Close: Sat – Sun and Public Holiday Main Contact Person:
Khun Nungrutai Wichaidit (Khun Beer) Tel: 076-263-475
Fax: 076-374-563
Mobile: 093-671-0510
Email: nungrutai.wichaidit@gmail.com

Star Visa Service Limited Partnership Company
Address: 419 Room 3 Wichayanon Rd., Muang, Chiangmai, 50300
Tel: 053-232-412, Fax: 053-233-342
Website: www.i-starvisa.com Operation Hours:
Mon - Fri 08.30 - 17.30 hrs. Sat 08.30 - 15.30 hrs.
(Except Sunday)
Main Contact Person:
Khun Phakhamon Panchina - Manager Tel: 053-232-412
Fax: 053-233-342
Mobile: 081-595-1343
Email: starvisas@gmail.com

For members living in other provinces, please contact the local Immigration office in the area of your residence.

Elite Visa is categorized as long-term tourist visa, therefore, work is not allowed. However, member can apply for a Non-B visa and work permit to work in Thailand, but this will not put your Thailand Elite membership’s validity on hold. Your Thailand Elite Membership will continue until its expiry date regardless of the type of visas you hold.

According to Thai Immigration Law, a foreigner is allowed to use only one type of visa when entering and staying in Thailand. If a member has been granted a Non-B Visa and wish to use a Non-B visa, member must inform the immigration officer upon entering the country, and the immigration officer will put an arrival stamp in your passport as Non-B.

Please note that if member is using a Non-B visa or other types to enter Thailand, Thailand Privilege Card Co., Ltd. will be unable to provide visa services to members (90-day reporting, stay extension, Transferring visa or arrival stamp into new passport). However, members can use other services as usual.

Officially and practically, the responsibility to report the stay of a foreigner rests with the host: the landlord of a property, the hotel or the service apartment. Untimely reporting of a foreigner can be penalized with THB 1,600 per person (normally the penalty does not exceed that amount, even if your landlord reports months too late). However, if you are the guest or tenant, you can’t ignore TM30 either: many foreigners report that they need it when going to the Immigration office for a service, such as the 90-day reporting and sometimes even for visa extensions. It still depends on the officer in charge that you're facing, but at such moment that you may find out that your landlord did not report your stay and you will have to explain where you stayed all that time. There is also a risk that you as a tenant (or guest) may be fined instead of the landlord. In some cases, Immigration enforces strictly and demands the return slip of the TM.30 form, in other cases they allow foreigners just to tell them their address and when it's in the system it's okay.

Special Entry Visa Holder (SE - Green visa sticker) : Stay extension report must be done every 90 day (as well as 90 day report).
Privilege Entry Visa Holder (Gold visa sticker) : Stay extension report must be done at least once a year, however, it would still require the member to complete a 90 day report in the case if the member stays in Thailand over 90 days consecutively.

Your latest entry stamp/arrival stamp will indicate when to do stay extension.

The immigration will start count day 1 from the entry stamp in your passport. Member is required to extend his/her visa/stay permission before the expiry date stated in the arrival or extension stamp (maximum of 45 days), otherwise member will be considered as 'overstay'.

The answer is No. Chinese passport holders cannot affix Thailand Elite Visa in a 3rd Country.

However, should member insist to affix Thailand Elite visa in a 3rd Country, member will be required to submit documents requested by the Department of Consular Affairs in Thailand.

After document submission, the Department of Consular Affairs will consider whether a member can affix a Thailand Elite Visa at their preferred 3rd country.

If permitted, member will be required to contact the Royal Thai Embassy or the Royal Thai Consulate-General by themself to make an appointment.

No, you cannot. Provincial Immigration Offices are not authorized to affix Thailand Elite Visa for members (except offices in certain provincial airports).

The only immigration office that is authorized to affix Thailand Elite Visa for Thailand Elite Members is the Chaeng Wattana Immigration office.

Elite Visa is categorized as a Long-term Tourist Visa, which does not allow the holder to legally apply for a work permit to work in Thailand. However, you can apply for a Thailand Elite Membership with your Non-Immigrant (B) Visa, but the Non-Immigrant (B) Visa and work permit must be cancelled before being able to have Thailand Elite’s Privilege Entry Visa affixed and validated.

The copy of the identification page of your passport will be sent to the Immigration office for a due diligence check.
This is to insure that you are not on the blacklist, watching- list or anything that would prevent you to obtain the Visa.

・Copy of an identification page of your passport
・Copy of all pages in the passport that have Thai Visas, Thai Arrival Stamps, and Thai Extension Stamps
・Color ID photo (high-resolution file) Completed Application Form with applicant’s signature on all pages of the form
・Copy of proof of relationship as Immediate Family of Core Member (for family packages)
・Other supporting documents (soft copy via email is acceptable)

All applicants are humbly advised to use a passport with the validity of up to five-year period. However, passports with less validity than 5 years are also acceptable, but the passport must be valid for no less than 1 year upon application process.

Thailand Elite Members can open a bank account. Please contact Member Contact Center at 66 (0) 2 352 3000 or memberservice@thailandelite.com for more information and service reservation."

Thailand Elite Visa is a privilege offered to members only. The privilege of the visa cannot be extended not passed on to any of the member's accompanying guest(s).

Therefore, we humbly suggest that non-members should have a proper visa to enter Thailand.

Stay Extension is one of the conditions that have been clearly stated in the application form. All applicants are asked to read the terms and conditions of having a Thailand Elite Membership before signing an application. Therefore, your signature in the application from indicates that you have read, understood, and agreed with the terms and conditions of being a Thailand Elite Member. It also indicates that you have acknowledged your duty and responsibility as a Thailand Elite Member.

With the above reason, please be informed that Thailand privilege card co. ltd. is unable to provide assistance on overstay case.

Thailand Elite Members are unable to do business Thailand Elite Visa.

The visa is categorized as a long-term tourist visa, which does not support any form of working or earning any income in Thailand. Doing business under Thailand Elite visa is considered illegal.

Should you need to do business, you will be required to leave the country to clear the record of your Thailand Elite Visa and return to Thailand with Non-B or investment visa to be able to do business in Thailand legally.

Members with Thailand Elite’s Privilege Entry visa are eligible to apply for a 2-year Thai Driving License.

Members can visit any of the Department of Land Transport office throughout the country to submit an application and required documents. Elite Personal Liaison service can be provided for the document submission process at the Department of Land & Transport Chatuchak office only. (Advance reservation is required)

The following are the list of required documents:
(Thailand Elite visa)
(at least 6-month validity) with the signed copy of the first page, visa page, and recent entry stamp with a departure card (A former passport is required in case a current Thai driving license has a former passport No.)
issuing by the applicant’s embassy or Immigration Bureau
** A residency certificate which issuing by the applicant’s embassy is needed to be stamped by an embassy and it is valid for 90 days from the issued date.
** A residency certificate which issuing by Immigration Bureau, the applicant needed to be done a 90-day report and it is valid for 90 days from the issued date.
that contains two separate parts (Doctor’s part and patient’s part) issued from clinics or hospitals in Thailand stating that the applicant has physical and mental health free from any of the following diseases:
1.)LEPROSY,
2.)TUBERCULOSIS,
3.)DRUG ADDICATION,
4.)ALCOHOLISM and
5.)ELEPHANTIASIS

**A medical certificate is valid for 30 days from the issued date.
if it is not in English, it must be translated into English by a certified translator agent and needed to be stamped by an embassy for the verification.

Also, you must do the online training via this link: https://www.dlt-elearning.com/Home

After the completion of the online training, you will receive the certificate of the online training passed and please take the screenshot on your device and send to us as the evidence proofing that you’ve already passed the online training.

**An applicant is required to bring all original documents for Thai driving license application.
**If Thailand Elite member would like to apply for both car and motorbike driving licenses, two sets of documents are needed to be arranged as the above information.
**We require member to send all scan docs as listed above to CRM Section to check that all docs are well prepared and completed before booking any driving license appointment. (This is a requirement even though you are not planning to use EPL services.)

Please be informed that Thailand Elite provides the assistant service called “EPL (Elite Personal Liaison) service” but the assistant will facilitate you for obtaining/ renewing driving license at Department of Land
Transport Chatuchak office only.

Our service assistance is a first time free of charge as a complimentary service to all members of Thailand Elite. The service fee will be charged at 2,000 THB from next time onwards.

Elite Personal Liaison (EPL) service is to assist and expedite processes concerning Chaeng Wattana Immigration office for the following service,
・Elite Visa affixture at Immigration Head Office Chaengwattana
・Stay extension
・Transferring Elite Visa from old passport to new passport
EPL service is also available at the Department of Land transportation (Chatujak) for Thai Driving License application and renewal (document submission process only), Bank account opening at Bangkok Bank Head Quarter at Silom Road.
To complete your EPL service booking, you are requested to submit all requested and all relevant documents to memberservice@thailandelite.com together with your mobile phone number. In case of any missing documents, please be informed that we will be unable to accept your booking until all required documents are submitted.

EPL service reservations must be made no less than 5 working days in advance. The service is subject to availability, and it is on a first-come, first-served basis.
We will be unable to accept bookings less than 5 working days in advance, and we will be unable to accept bookings if the schedule is fully booked.



Kindly be reminded that Thailand Privilege Card Co. Ltd. will not be responsible for any penalty fine caused by a late reservation.
Please note that EPL service is free of charge for the very first usage (regardless of purposes) as a complimentary to all members of Thailand Elite. For any usage of EPL service after the first time, there will

be a service charged of 2,000 THB (maximum 3 hours) per usage which you can pay in cash or by transferring the money to our EPL officer.

Please note that the EPL service charge of 2,000 Baht does not include your transportation to/from Chaeng Wattana Immigration office, Department of Land transportation (Chatujak), and Bangkok Bank Head Quarter.
Cancellation of EPL service must be made through Member Contact Center at least 24 hours prior to the service time.

・Members who are eligible to use complimentary golf green fee can make a reservation for golf booking through Member Contact Center by informing the name of the golf course, preferred date and time, and group name (if any). Reservation policy for golf booking varies, depending on each golf course’s policy. Members may check with Member Contact Center for the conditions of each golf course.

・Can the members book for many months in advance?
We accept booking only 1 month in advance / and must be as per the policy of each golf course.

・Can guests join with members at the golf course?
Guests can join with members, but they are responsible for the fees. Thailand Elite can notify the golf course that member will be playing with guest(s). However, some golf courses may request guests’ details upon making reservation. Therefore, a guest is advised to contact the golf course directly to secure a timeslot, as some golf courses with prepaid policy may ask for credit card details.

How many days does the member need to book the golf course before the tee off time?

Members are required to notify Member Contact Center 1-7 days in advance, depending on their preferred golf course’s policy. In case of date/time requested is not available, Member Contact Center will offer alternative choices.

・What types of members can use the golf courses?

Complimentary golf green fees are exclusively available for Elite Ultimate Privilege (EUP) Package, Elite Family Premium (EFP) Package, and certain types of Individual member only.

・Can members book for any golf course in Thailand and on any day of the week?

Members with Elite Ultimate Privilege (EUP) Package and Elite Family Premium (EFP) Package can book at any of our partner golf courses. However, Individual members can book at selected partner golf courses only. Also, some courses are open only on certain period. Please check with Member Contact Center for availability before booking.

Members can request EPA Service upon their international arrival, departure and connecting flight via Member Contact Center by providing us flight details including date, time and flight number.

・What is EPA?
・Elite Personal Assistant (EPA) is our staff who assists members on using fast track immigration formality, luggage claim and travel related activities at Suvarnabhumi Airport and Phuket Airport. EPA Service is available for international flights only.

・How to distinguish our Elite Personal Assistant of the airport?
・Our Elite Personal Assistants at Suvarnabhumi Airport and Phuket Airport wear golden uniform with a signboard of member's name. Our representatives at other airports do not wear unique uniform, but they also show a signboard of　member's name.

・Can EPA take care of my guest or my family members?
・Elite Personal Assistants (EPA) are exclusively assigned for Thailand Elite Members only. Member's guests may be eligible to use fast track immigration formality if the immigration officer allows them. However, member's guests are not entitled to use EPA Service if they are not traveling with members.
・If I book complimentary transfer service, do I need to book EPA service separately?

EPA Service is automatically included in complimentary transfer service when you fly with international flight. If you make a reservation for your complimentary transfer service to/from Suvarnabhumi Airport and Phuket Airport, an EPA service is already offered, and you do not need to book for EPA service separately. However, should you be travelling to/from Suvarnabhumi Airport and Phuket airport by your own transportation arrangements, you can book for our EPA service to help assist you while you are at the airport. Please be reminded that EPA Service is available for international flights only.


・If my flight leaves at 6p.m., when would be the best time to meet with EPA?
It is highly recommended that you set a meeting time (or meet up time) with EPA for your international departure flight no less than 1.30 hours before your flight’s departure time. If your flight leaves at 6 p.m., the best meeting time with EPA should not be later than 4.30 p.m. However, this also depends on each airline’s regulations regarding the operation hours of its check-in counters. Please feel free to consult with Member Contact Center to set up a meeting time with EPA.

・If my flight leaves at 6p.m., when would be the best time for a car to pick me up from my house (for transfer service)?
It is highly recommended that you set pick up time for your international departure flight no less than 2.30 hours before your flight’s departure time. If your flight leaves at 6 p.m., the best meeting time with EPA should not be later than
3.30 p.m. However, this also depends on each airline’s regulations regarding the operation hours of its check-in counters. Please feel free to consult with Member Contact Center to set a pickup time.

・Will I be charged with any fine if my arrival flight is delayed?
Members will not be fined for a delayed flight if they travel with the same flight number as stated in the reservation confirmation. Our Elite Personal Assistant always monitors your flight to make sure that they will be ready to welcome you when you arrive in Thailand at Suvarnabhumi Airport or Phuket airport. In case your flight is cancelled due to heavy delayed, and you have been assigned to a new flight, please always alert Member Contact Center to have your flight information updated to arrange a smooth service for you.

・What if my departure flight is delayed?
If you have been notified by the airline about the delay of your scheduled flight, you can make a revise to your pre- arranged pick-up time or meeting time if it is more than 12 hours before the service time.

・Do I need to book for EPA service in advance or can I just show up at Suvarnabhumi Airport?
EPA service is not available for walk-in at all cases. Reservation for EPA service must be made through Member Contact Center no less than 24 hours prior to your flight’s arrival time (for arrival flights) or your preferred pick-up time (for departure flights). Any request for EPA service that is made less than 24 hours in advance will not be accepted.

・Which airports are EPA service available?
Suvarnabhumi Airport and Phuket Airport.

Members who are eligible to use complimentary spa treatment can make a reservation for spa booking through Member Contact Center by informing the name of the spa, preferred date and time, and preferred type of massage. Reservation for spa booking must be made no less than 6 hours in advance, and the availability will be checked by the spa before confirmation of reservation.

Can any members book Complimentary spa treatment?
Complimentary spa treatments are exclusively available for Elite Ultimate Privilege (EUP) Package, Elite Family Premium (EFP) Package, and certain types of Individual member only.

What type of massage is offered?
Available types of massage are Thai Massage or Foot Massage. The length of the massage session depends on each spa provider. Apart from Thai Massage and foot massage, members with Elite Ultimate Privilege (EUP) package and Elite Family Premium (EFP) can book for aroma therapy oil massage.

If member calls and books the spa at night after the spa is closed, and the call is made more than 6 hours in advance according to reservation policy, will member be able to book the spa?
Request of spa booking can be accepted after the spa is closed, as long as the request is made more than 6 hours in advance. However, Thailand Privilege Card can contact the spa when it opens, and the availability will be checked by the spa before confirmation of the reservation.

What will happen if the member wants to amend or cancel the booking?
To change or cancel a reservation of Spa treatment, member must notify Member Contact Center no less than 5 hours prior to scheduled appointment time. Failure to notify Member Contact Center at least 5 hours in advance, member must be responsible for all late cancellation charges. Otherwise, the membership account will be suspended until the payment is made.

In order to make a reservation for complimentary transfer service, members with complimentary transfer service eligibility must provide traveling date, flight details, drop off or pick up address, and mobile phone number to Member Contact Center by phone at +66-2352-3000 or by email at memberservice@thailandelite.com
Service request must be made no less than 24 hours in advance prior to member’s flight arrival time or member’s preferred pickup time. Any request for transfer service that is made less than 24 hours in advance will not be accepted.

Does member need to book in advance?
> > > Member is required to make an advance reservation for transfer service in all cases. The service booking must be made no less than 24 hours before preferred pickup time (for departure flight) or before the flight’s arrival time (for arrival flight). Any request for transfer service that is made less than 24 hours in advance will not be accepted.

Can member book a transfer service to/from all airports in Thailand?
> > > Transfer service is provided only at Suvarnabhumi Airport, Don Muang Airport, Phuket Airport, Chiang Mai Airport, and Samui airport. Members who are entitled to complimentary transfer service can book a transfer service to/from these aforementioned airports only. The service booking must be made no less than 24 hours before preferred pickup time or before the flight’s arrival time.

Can member book a transfer service to/from somewhere else other than to/from the airports?
> > > Complimentary transfer service is provided to/from Suvarnabhumi Airport, Don Muang Airport, Phuket Airport, Chiang Mai Airport, and Samui airport only. Transfer service to/from other places are not included in our services.

What type of car is available for transfer service and is there any limit on the distance?
> > > Available car types for each airport are as stated in below box. Distance limitation for complimentary transfer service depends on each service provider and the type of car.
Province

Available Car type and Distance Limitation*
(from the airport)

Bangkok
Suvarnabhumi Airport
BMW** = 50 kilometers
Toyota Camry = 80 kilometers
Toyota Commuter Van = 80 kilometers

Don Mueang Airport
Toyota Camry = 80 kilometers
Toyota Commuter Van = 80 kilometers

Chiang Mai
Toyota Commuter Van = 80 kilometers

Phuket
Toyota Commuter Van = All areas of Phuket Island

Suratthani (Koh Samui Airport)
Toyota Fortuner = All areas of Koh Samui

*Distance is measured by service provider.
**BMW can be provided to certain types of membership only


Eligible members can use complimentary transfer service within the above distances. Should members need to go further than distance limitation, additional charge will be applied (depending on member’s destination).

How to distinguish a car that is assigned for Thailand Elite Members from others?
> > > A car that is assigned for Thailand Elite Members does not have indicating sign.
For Members with arrival flight, you can notice our EPA officer (at Suvarnabhumi Airport and Phuket airport) or our representative at Chiang Mai Airport and Samui Airport, as they will show your name on a signboard. The EPA officer or our representatives will escort members to the assigned car.
For members with departure flight, you can check with Member Contact Center for the car’s plate number within 20 minutes before pickup time.

Can a guest travel together with member on the same vehicle and is there any fee for guests traveling with member?
> > > A guest is allowed to join with members on the same vehicle for complimentary transfer service, and there is no extra fee. However, a guest will not be able to accompany member in using fast lane immigration service at the airport (unless a guest holds eligible types of an air ticket).

For Chiang Mai Airport, fast lane immigration service is reserved for members only. Should a guest need to accompany member in using fast lane immigration service at Chiang Mai Airport, extra fees will be applied.

Will there be someone from Thailand Elite to assist member at the airport?
> > > Elite Personal Assistant (EPA) awaits to escort members for their international departure or arrival flights at Suvarnabhumi Airport and Phuket Airport. We also provide our representative in Chiang Mai Airport and Samui Airport as well. Thailand Elite Members are entitled to use a fast-track immigration formality process with an assistance of our EPA officer.

Will Thailand Elite Members be able to check-in at First Class rows or Business Class Rows with assistance of EPA service?
> > > EPA officers can assist members on using fast track immigration formality process only. In order to check in at the First-Class rows or Business Class Rows, members must hold First Class tickets or Business Class tickets, or must process respected status of eligibility in accordance with the regulations of the airline or its alliances.

Is there a service at both Suvarnabhumi and Don Mueang Airport?
Transfer service is available at both airports. However, EPA service is available at Suvarnabhumi Airport only.

Can member book transfer service for both domestic and international flights?
Thailand Elite Members are entitled to use complimentary transfer service and EPA service for international flights only. (Except the special offer of Transfer Service for domestic flights from 1 February 2021 until further notice)

What are available currencies?
The account can be opened in Thai Baht (THB) or in other main foreign currencies deposit such as USD, EUR, GBP, AUD, SGD, HKD, CNY, JPY, CAD, and CHF.

How many days in advance does member need to book the service for Bank Account Opening?
The reservation must be made no less than 5 working days in advance by call or e-mail to Member Contact Center at +66-2352-3000 or memberservice@thailandelite.com Please do not forget to provide Bank Name, Branch Name, currency, and type of account that member would like to open.

What branch can member open the account?
Members can open a Thai Baht Account at all branches of Bangkok Bank and Kasikorn Bank. However, Foreign Currency Deposit (FCD) account are provided only at certain branches of the two banks. Please check available branches with Member Contact Center.

Are there someone from Thailand Elite to assist member at the bank?
Elite Personal Liaison service is provided only at Bangkok Bank Silom Head Office (Reservation is required 5 working days in advance and subject to the schedule availability).

What are required documents?
Required documents for Bank Account Opening are as follows;
1. Passport with validity of no less than 6 months
2. Valid Thailand Elite Visa inside the passport
3. Certified letter of membership issued by Thailand Privilege Card Co. Ltd.
4. Thailand Elite membership card

Thailand Elite Members can open a bank account in Thailand. Available Banks are Bangkok Bank (BBL) or Kasikorn Bank (K-Bank).
Please be informed that both Bangkok Bank and Kasikorn Bank does not accept walk-in members for opening an account. Should you need to open a Bank Account with these banks, an advance reservation is required.
Please contact Member Contact Center at +66-2352-3000 or memberservice@thailandelite.com no less than 5 working days in advance prior to your preferred date to visit the bank for Bank account opening. After your bank account is successfully opened, walk-in services will be provided at the bank as usual.